Shipping policy
Shipping Policy
Orders are processed within 1–3 business days unless otherwise stated.
Ready-made wigs are usually shipped within 1–3 business days after payment confirmation.
Custom-made wigs require additional processing time. Production and shipping times will be communicated to the customer before or after purchase.
Delivery times are estimates and may vary depending on the destination and courier service.
Customers are responsible for providing a complete and accurate shipping address. We are not responsible for delays or failed deliveries caused by incorrect address information.
Once an order has been shipped, customers will receive tracking information when available.
⚠️Uncollected Parcels and Failed Delivery Attempts
Customers are responsible for providing a complete and accurate delivery address and for monitoring their tracking information.
If a delivery attempt is unsuccessful and the parcel is taken to a UPS Access Point or another collection location, customers should collect their parcel within the carrier's stated collection period.
If a parcel is returned to FHB Luxury Hair because it was not collected, we will contact the customer to arrange the next steps. Any additional shipping costs or refund adjustments will be handled in accordance with the terms agreed at checkout and applicable consumer protection laws.
If you have any questions about your shipment, please contact us at felihairbeauty1@gmail.com.
+393511107457.